Order statuses

You will encounter various order statuses in the system. Below you will find detailed information explaining each of these statuses:

• Pending acceptance – A new order placed on the modivo.pl platform, awaiting acceptance or rejection. Remember, the rate of rejected orders should not exceed 2%.

• Debit in progress – An order accepted but not yet paid. If the order is paid, its status will automatically change to Awaiting Shipment. If the order is not paid within 72 hours, it will be automatically canceled, and its status will change to Canceled.

  Remember not to process unpaid orders.

• Awaiting shipment – The order is paid and has been accepted for processing.

• Shipped – The order has received a tracking number and is marked as shipped. It is awaiting the courier or is in transit.

• Received – The order has been received by the Buyer. The order status automatically changes to Received after 7 days from shipment.

  Note!

  This status appears regardless of whether the order has been actually shipped.

• Returned – The order has been returned by the Buyer under the right of withdrawal. The refund for the order has been processed.

• Rejected – The order cannot be processed (e.g., due to lack of product in stock). After rejecting the order, the refund will be automatically processed for the customer – you do not need to initiate the refund yourself.

• Canceled – The order has been automatically canceled (due to non-payment or partial rejection). If the order was paid, the refund will be automatically processed for the customer – you do not need to initiate the refund yourself.

• Closed – The order was placed at least 115 days ago. It is settled, and the customer can no longer return the product.

Important

If the customer makes a complaint about the product and you decide to issue a refund, you must process the refund outside the Mirakl system.