How can we help You?

• #Login and password

  • #Logging in and password
  • #I don’t remember my password
  • #I have multiple accounts. What should I do to log in with the same email?

• #Account data and configuration

  • #Data
  • #Configuration

• #Payouts

  • #How do I settle with MODIVO - What is compensation?
  • #Types of balances

• #Invoices

  • #When will I receive the VAT invoice?
  • #Can I receive a duplicate invoice?
  • #How to change the email address for receiving invoices?
  • #How to change invoice details?
  • #Why did I not receive the invoice?

• #Order management

  • #Order statuses
  • #How to check if an order has been paid by the customer?
  • #How can I fulfill an order?

• #Returns and complaints

  • #Return methods and costs
  • #How to process a refund for an order?
  • #How does a customer file a complaint?
  • #I received a return with the wrong product. What should I do?

• #Integrations

  • #Manual
  • #File based
  • #Feed
  • #How to check import errors?
  • #How to list products/offers on other markets?

• #Products and attributes

  • #Attributes and categories
  • #How to delete a product?
  • #How to search for a product on the MODIVO website?
  • #Photo guidelines
  • #How is the product name created?

• #Offers and prices

  • #OMNIBUS price display rules
  • #How to add promotional prices?
  • #How to bulk change offer prices?
  • #How to delete offers?

• #Common questions

  • #Why was my product rejected?

• #Miscellaneous

  • #Where can I find the current MODIVO Marketplace terms and conditions?